Which statement best describes TELUS Digital's thesis about integration?

Which statement best describes TELUS Digital's thesis about integration?

• A. Google GECX and Five9 are integrated, with TELUS Digital as the implementation layer.
• B. AWS Connect and Zendesk are integrated with TELUS Digital.
• C. Google GECX and Five9 are not integrated with TELUS Digital.
• D. Salesforce Service Cloud is used for CX.

Answer: (A)

The main idea being tested is TELUS Digital’s approach to stitching together leading CX tools, with TELUS Digital acting as the implementation layer that connects them. In this case, the thesis is that Google GECX and Five9 are integrated, and TELUS Digital provides the integration work—connecting data, workflows, and user experiences so agents can navigate both systems seamlessly. This means building the connectors, mapping data fields, handling APIs, setting up security and governance, and orchestrating end-to-end processes so insights and actions flow smoothly between the two platforms, while TELUS Digital oversees deployment and ongoing optimization. The other options describe different tool pairings or roles (or suggest no integration at all), which doesn’t align with the stated approach of a TELUS-led, integrated stack centered on Google GECX and Five9.

The main idea being tested is TELUS Digital’s approach to stitching together leading CX tools, with TELUS Digital acting as the implementation layer that connects them. In this case, the thesis is that Google GECX and Five9 are integrated, and TELUS Digital provides the integration work—connecting data, workflows, and user experiences so agents can navigate both systems seamlessly. This means building the connectors, mapping data fields, handling APIs, setting up security and governance, and orchestrating end-to-end processes so insights and actions flow smoothly between the two platforms, while TELUS Digital oversees deployment and ongoing optimization. The other options describe different tool pairings or roles (or suggest no integration at all), which doesn’t align with the stated approach of a TELUS-led, integrated stack centered on Google GECX and Five9.