Which principle best minimizes data access risk for CX data?

Get ready for the TELUS Digital CX and AI Transformation Strategy for Enterprises test. Practice with flashcards and multiple choice questions. Prepare thoroughly for success in your exam with hints and detailed explanations for each question.

Multiple Choice

Which principle best minimizes data access risk for CX data?

Explanation:
The key idea is granting users only the minimum level of access they need to do their job. This is the principle of least privilege, and it directly reduces data access risk by limiting who can see or modify CX data. If a credential is compromised or a user strays from their role, the potential impact stays contained because access isn’t broader than necessary. Data masking helps when data is viewed, but it doesn’t prevent over‑reach if someone already has more access than required. Open access for all employees is unsafe and counterproductive, and letting a project lead grant access leads to inconsistent, unchecked permissions. Implementing least privilege, ideally paired with role-based access control and regular access reviews, provides the strongest, scalable protection for CX data.

The key idea is granting users only the minimum level of access they need to do their job. This is the principle of least privilege, and it directly reduces data access risk by limiting who can see or modify CX data. If a credential is compromised or a user strays from their role, the potential impact stays contained because access isn’t broader than necessary. Data masking helps when data is viewed, but it doesn’t prevent over‑reach if someone already has more access than required. Open access for all employees is unsafe and counterproductive, and letting a project lead grant access leads to inconsistent, unchecked permissions. Implementing least privilege, ideally paired with role-based access control and regular access reviews, provides the strongest, scalable protection for CX data.

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