What does TELUS Digital offer after go-live?

What does TELUS Digital offer after go-live?

• A. One-time deployment only with no ongoing support.
• B. Managed services including contact center operations and continuous optimization.
• C. Hardware maintenance only.
• D. Financial risk insurance.

Answer: (B)

After go-live, the focus shifts to sustaining and evolving the solution through ongoing management. TELUS Digital offers managed services that include running contact center operations and continuously optimizing the digital experience. This means you get ongoing support, performance monitoring, incident handling, and data-driven improvements guided by analytics and user feedback so the system keeps delivering better results over time. It's not just a one-time deployment; it’s a long-term partnership aimed at stability and continuous improvement. Hardware maintenance or financial risk insurance aren’t part of this digital services package.

After go-live, the focus shifts to sustaining and evolving the solution through ongoing management. TELUS Digital offers managed services that include running contact center operations and continuously optimizing the digital experience. This means you get ongoing support, performance monitoring, incident handling, and data-driven improvements guided by analytics and user feedback so the system keeps delivering better results over time. It's not just a one-time deployment; it’s a long-term partnership aimed at stability and continuous improvement. Hardware maintenance or financial risk insurance aren’t part of this digital services package.